Consultancy Services
Sydel offers a wide range of consultancy services owing to its
extensive domain knowledge. Starting with the validation of
the business idea, these services give a comprehensive view
of the business requirements in terms of skills, manpower and
budgets. This helps in identifying the right technology and
ensures alignment of the technology to the needs of the business.
In addition to this, Sydel can also offers complete project
management services. Sydel offers
the following range of services that are typically designed
to meet the needs of front office BPOs, Financial Institutes
& educational institutions, commercial firms to name a
few.
• Understanding Basics: Concept
Of business from different perspectives, services that can
be offered, Value Proposition for business Centers
• Complete Design & Architecture
of the business Center: Technology based on current and future
objectives and a plan for migration path of the enterprise.
• Procurement & requirement
Generation: Vendor & Component Evaluation (SWOT); assistance
in negotiation
• Contact Center Financials: business
Center Budgeting: Calculation of ROI; Cash Flow Analysis;
• Profit & Loss Statements
• Contact Center Approval, IPLC
Liaison, Service Level Agreements
• Training
• Complete Consulting Project Report:
that outlines all the activities carried out in different
stages
• Overseeing project implementation
carried out by the vendors
• Setting up test parameters for
all the equipment and oversee testing activities
• Final functional audit
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